20.00. When you buy something, you expect to get what it says on the tin. o Vue employees and their immediate families (such as children, spouses, siblings, aunts, uncles and grandparents); and The Card may not be used at any merchant, including Internet and mail or telephone order merchants, outside of the United States or the District of Columbia. Protect Gift Cards & e-Gift Cards as cash. Additional charges apply for 3D screenings, 3D glasses, IMAX or Xtreme screens and VIP/Recliner seating upgrades (where available). Vue Reading Could you save money with a social broadband tariff? These vouchers may not be combined with any other ticket offer. Should I accept it? Promoter: Vue Entertainment Limited, 10 Chiswick Park, 566 Chiswick High Road, London W4 5XS. Vue gift cards can be purchased online, in person at one of our venues or from many high street retailers, Your gift card can only be redeemed in person at one of our venues, The balance of a gift card is valid for 12 months from the last transaction which includes activation, a balance enquiry or a purchase. If you havent pre-booked, youll need your cinema codes and your Vitality membership number. 2.3 Tickets purchased over the phone using standard card payment can, where you are eligible for a refund, be cancelled and refunded: 2.3.1 through an agent over the phone; or. The purchase of cinema tickets and/or refreshments and/or other items shall be subject to availability. The total amount payable will be displayed as the headline ticket price inclusive of the booking fee. To make our websites (including our mobile site) and app work better and to distinguish you from other users, we use cookies and similar technologies, such as tagging. We may from time to time provide interactive services (Interactive Services) on the Site, including, without limitation: Where we do provide any Interactive Service, it will be moderated by an automated process that will check for abuse of the use of the Site. o constitute spam. 10. We exclude liability for actions taken in response to breaches of this acceptable use policy. Further information about advertising cookies, and how to manage them, can be found at youronlinechoices.eu (EU based), or aboutads.info (US based). We are not responsible for the content or cookies from external websites. Cash will be when a customer hands you cash over the counter. Also included on this page is the [Gift Card's History] & [Transfer Value] buttons. 6 - Parent and Baby screenings Please note that when seeking a refund over the phone for an in-person payment made by cash (not card) the refund can only be issued by cheque. 1. children under 8 years must be accompanied by an adult at all times to watch any film; 3.2 Vouchers or tickets booked using vouchers will (unless the terms of your voucher expressly say otherwise) only be replaceable by a Vue complimentary voucher which can be redeemed for any standard adult ticket. You can enter your gift card's security code, expiration date, and card number at balance.VanillaGift.com. The T&Cs are usually very strict. Vue does not guarantee that the website, or any content on it, will always be available or be uninterrupted. Vue | Buy digital gift cards online from Tesco Vue With added oomph Pick an animation to surprise them when they open their e-gift card. 7 - Last Chance to See The balance of a Gift Card may not be refunded, except where you purchase the Gift Card online and exercise your right of return in accordance with paragraph 17. By sending a request to book tickets, you agree to pay the booking fee incorporated in the headline ticket price. The Vue gift card is valid for 12 months from date of purchase. To the extent that any part of these terms of use is found to be invalid, unlawful or unenforceable by any court of competent jurisdiction such part shall to that extent be severed from the remaining terms all of which shall remain in full force and effect as permitted by law. Vue Cleveleys To opt out of marketing, including profiling for direct marketing purposes, you can either adjust the preference settings in your Vue account, or select unsubscribe in emails, or email [emailprotected]. You need to clear all browsers on all devices, independently. The article below will walk you through the steps of redeeming a Gift Card. Refunds will be made to the same payment card used to make the booking (or in cash if you paid for the tickets in cash provided the refund occurs before or on the same day as the screening) and cannot be returned to gift cards. Summary of how we use your data and your rights Vue Entertainments registered office is 10 Chiswick Park, 566 Chiswick High Road, London W4 5XS. This will be clearly notified to you during the booking process. You can take your 3D glasses voucher to any designated collection point in the cinema to collect your 3D glasses before the film. You should use your own virus protection software. This means you can stay within the balance loaded onto it and not panic at the checkout when you owe more than whats on the card. Email address or physical address to which the gift card was sent. You must not misuse the website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. VIP, 3D and Xtreme seating is a complimentary upgrade, subject to availability. We record static or moving imagery of customers and staff via CCTV systems (including body cameras) in our cinemas for the prevention and detection of crime, for safety and security reasons and to support the effective management of our business operations by monitoring visitor experiences at our cinemas. We will be under no obligation to refund you or exchange your ticket(s) if: 5.1 you request a refund simply because you have made an error when purchasing your tickets (for example, you have selected the wrong film or the wrong number of tickets). We also reserve the right to cancel a showing, substitute an alternative film or vary the time of a showing, if necessary for any reason. For any assistance or queries with this please email [emailprotected]. Q) What would happen if a firm went bust and Ive yet to spend my voucher? 17. Vue Hull For more information about how we use and protect data please see our, Vue Entertainment is a controller of personal information. 13 - Gold Class 10 - Movie Marathons (multiple films for one price) By purchasing a Vue cinema ticket, you agree to be bound by these Ticket Terms. You may download the Individual data rights request form here. 10. The law isnt different if you paid by cash, credit card or debit card. If you have purchased a concession ticket, you may not be able to use the automated ticket machines because our staff may want to check your proof of identity before you are admitted. Data protection laws in your jurisdiction may give you specific privacy rights, including the right to request access to or deletion of your Personal Data, and rights regarding the Sale of Data (where applicable). such further information or evidence as we may reasonably request in relation to that potential suppliers policies and processes in relation to modern slavery or human trafficking. You can also go to the Web site for the card. Please read these terms of use of the website carefully as by using the website you agree to be bound by them. You must not use the website for any illegal or unauthorised purpose. Vue members can subscribe or unsubscribe from our marketing communications at any time by adjusting their account settings online. 11. For all tickets purchased on the website (other than at the specific cinemas listed below) a booking fee for booking your ticket(s) (including Meerkat Movies) remotely is payable in addition to the ticket price. in the unlikely event of an accident). For any lost or stolen vouchers, please contact the Halifax Reward helpdesk on 0345 3030303 (+441733 462224 if calling from abroad). Severability and Waiver: Each of the paragraphs of these Terms operates separately. This card has no value until purchase is complete. 2003-2023 Walmart. Cancellation of the Competition: Vue reserves the right to vary, cancel or suspend the Competition or these Terms in whole or in part at any time if we consider it necessary or appropriate to do so, including if there is any actual or anticipated breach of applicable law or if variation, cancellation or suspension is necessary due to an event outside our reasonable control. Vue Gift Cards. Information we provide on the website In absolutely no circumstances can ticket codes be sold or gifted to third parties by a Vitality member. An 90p booking fee is additional for tickets purchased online or via the contact centre applies for the locations listed below: Vue Bicester 3. children under 12 years must be accompanied by an adult to watch any films starting at 7pm or later. If you have pre-booked on the Vue website, youll need to take your booking reference and your Vitality membership number with you. 2. Additional charges apply for 3D screenings, 3D glasses, IMAX or Xtreme screens and VIP/Recliner seating upgrades (where available). Information we receive from third parties. Avatar will be excluded for the first 3 weeks; the first date for Avatar to be redeemable is the 4th of January. Concession tickets If you contact us directly and complain or give feedback, receive compensation, or enter a competition, we will record details and all related information such as emails, letters and phone calls. This allows you to access your account. Vue Camberley 13 - Gold Class For more information about how we use and protect data please see our Privacy Policy. Your final choice must be communicated to the Administrator no later than the final date outlined in your Welcome Letter or Email for new customers or Renewal Letter or Email for Renewal customers. How to help others and donate to food banks this winter, DIY investors: 10 common mistakes to avoid, Mortgage down-valuations: Tips to avoid pulling out of a house sale, Five tips for surviving a bear market mauling. When it comes to airlines, there is the European law EC261 which protects consumers when flights are cancelled or delayed. Once you have your code you'll need to use it to book your cinema ticket by the end of the following month, for example if you earn your points by 14 February, that ticket is available until 31 March. 15 - Scene bar upgrades at Manchester Printworks 10. Our legitimate interests include keeping our records up-to-date, fulfilling our legal, compliance and contractual duties, working out which of our products and services may interest you, improving and promoting our website, app and services, developing and publicising new products and services and conducting market research. It helps us change and develop the site and improve your experience of it. In the event that appropriate photographic identification cannot be produced upon request, you will be required to pay the difference between the concession price and the applicable full ticket price. Upgrades to Scene, Gold and IMAX are available on payment of the difference in cost between Standard adult price for the upgraded experience and standard Adult 2D admission. More information should be in your browsers help menu. Redeemed voucher codes cannot be re-used if the tickets they were used to purchase are refunded or exchanged. However, we may, entirely at our discretion, refund you or exchange your ticket(s) in any of the situations mentioned above or where there has been any customer service issue that we consider warrants a full or partial refund or other offer of goodwill from us. You can: The maximum amount of credit that can be loaded onto a Gift Card at any time is 100 at a cinema operated by Vue and 200 if purchased online from Vue. Entrants must be 15 or over or have permission from a guardian, and they must reside within the UK and Ireland. The codes will be active on Dec 01, 2022. https://www.gov.uk/guidance/nhs-test-and-trace-how-it-works, IT development, support, maintenance and hosting, including the provision of applications and website hosting, Payments processing to enable you to pay by credit or debit card, Our third party customer service centre provider, Woven Solutions Limited (Woven), a company incorporated in England under number 11509139 and whose registered office is Eagle House, 6th Floor, 108 110 Jermyn Street, London, SW1Y 6HB at who may process your personal information if you contact our Customer Services team with a query about your account or an order you have placed in order to help resolve your query. Please note that this does not mean that your request has been accepted. Please read these Ticket Terms and the Guest Admission Policy carefully before purchasing your tickets. This offer is subject to availability, and there is no cash alternative. Vue Bicester and; * To understand you better as a customer by analysing your transactions and other information you provide to us or which we learn through your interactions with us. Check if a credit card is active by following the simple and straightforward steps discussed below. 19. Please note that not all advertised ticket offers will be available for tickets purchased online, and in some cases you may need to purchase tickets in person at the cinema to benefit from such offers. 5. Other than as set out in paragraph 3.2 above, parent(s) and/or guardian(s) shall have sole discretion as to whether or not their children are accompanied. The Site is part of Vues ongoing efforts to hear the opinions and thoughts of Vue customers regarding their experiences with Vue and Vue products. Here's how you can check your amazon gift card balance in case you are not sure how much of it is remaining. Bristol Longwell Green These vouchers are not subject to any time extensions. We have set out below how and why we use your personal information and the legal basis we rely on. Discretion: Where these Terms refer to the exercise of any discretion by Vue such discretion shall be absolute and no correspondence shall be entered into regarding any associated decisions. 16 - Any other screenings which Vue shall determine to be excluded under this Promotion The Cinema Manager's decision is final. The coronavirus pandemic is affecting every aspect of our lives and each day brings with it changes to the way we work, socialise and shop. To check the balance & expiry date of your gift card, please click here, scroll to the bottom of the page and click on "Check your gift card balance?" Facebook. No responsibility can be accepted for entries lost, delayed, misdirected, damaged or undelivered. ABTA is pushing for the package travel regulations to be suspended meaning customers may only be offered vouchers for package holidays. Vue is running the Competition as part of the www.yourtriptovue.com website (Site). You have a right to complain to an EU data protection authority. 6. 6. Whether youre automatically entitled to a full refund depends on the terms and conditions. 1. cash in the form of pounds sterling only (except in Dublin where we accept Euros only); or These vouchers expire on the expiration dates allocated. Vue Gateshead I don't know how to check the balance on my gift card. You must not rely on the information on the website and you acknowledge that you must take appropriate steps to verify this information before acting on it. To shop online or by phone, you must register your Card. The price of a ticket shall be as stated at the time of purchase. Which Vue entity is the controller? We record, analyse and store website and app visits, details of which films, advertisements and/or marketing emails seem of interest to you, details of your purchases and occasions when you make us of our promotions. Vitality codes are not valid for premieres, event cinema, Scene screenings, alternative content and special screenings. If youre gifting one to yourself, they can also be a smart way to help you stick to your budget and not overspend. Voucher cannot be used with any other offer or discount. 2. For identity purposes, the address of all companies within the Vue Group is 10 Chiswick Park, 566 Chiswick High Road, London, W4 5XS. If thats the case, get in contact with the issuer of the card, to transfer the funds onto a new card for no extra cost. VUE PUBLISHES THE WEBSITE ON AN AS IS BASIS WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE, THE ACCURACY OF THE INFORMATION OR THE PRODUCTS OR SERVICES REFERRED TO ON THE WEBSITE (IN SO FAR AS SUCH WARRANTIES MAY BE EXCLUDED UNDER ANY RELEVANT LAW) AND TO THE EXTENT PERMITTED BY LAW, VUE SHALL NOT BE LIABLE FOR ANY LOSSES OR DAMAGE WHETHER DIRECT OR INDIRECT (INCLUDING, WITHOUT LIMITATION DIRECT OR INDIRECT LOSS OF PROFITS), CONSEQUENTIAL, SPECIAL OR OTHERWISE INCIDENTAL THAT MAY RESULT FROM USE OF THE WEBSITE HOWSOEVER ARISING. 5 - Mini Mornings 10. For the purpose of the rules set out in this paragraph 3, an adult is a person aged 18 years or over. A small processing fee will be . Our failure to enforce any term of these Terms will not constitute a waiver of that provision. Information we collect from you The number of seats available in each seating category may vary by screening and site and may be adjusted at any time prior to screening and without notice. b. provide to Vue relevant details relating to the Gift Card which include the Gift Card number, the Gift Card PIN (where applicable) and proof of purchase of the Gift Card (including method of payment) to Vues reasonable satisfaction. Record call centre communications and emails. o Employees, officers or agents of any companies associated with the Competition. 3 - Special events Film classifications and rules in relation to children Ask a cashier or Customer Care associate to check your balance. 19. Force majeure is a very common clause in contracts which deals with unforeseen circumstances or acts of God. Enjoy Vue Mini Morning tickets for 2.49 instead of the regular venue price of 2.99 when you purchase them online. 4. Please note that due to Vues advance booking policy the film and performance you wish to attend may be sold out and seats might not be available. 9. Check Balance. Each voucher can only be exchanged for one admission ticket. and 9 - Senior Screenings The wellbeing of our customers and staff is our top priority. Book online from 4.99, buy in venue from 5.99 16 - Any other screenings which Vue shall determine to be excluded under this Promotion Additional charges apply for 3D screenings, 3D glasses, IMAX or Xtreme screens and VIP/Recliner seating upgrades (where available). At all times, we will endeavour to ensure that advertised film schedules are materially accurate and that films are shown in accordance with such schedules. Admission to Vue is subject to Vues Guest Admissions Policy, and Vues Online and Offline Ticket Terms and Conditions apply (see https://www.myvue.com/legal/terms-and-conditions). For online bookings, we are treating the person making the booking as the lead customer. These vouchers may not be used to reserve an admission ticket by telephone. Vue's liability to the bearer of a Gift Card in relation to these terms and conditions shall under no circumstances exceed the balance of the Gift Card as at the date the liability arose. 13. However, we cannot always guarantee the accuracy of the advertised schedules. This offer is subject to availability, and there is no cash alternative. 13 - Gold Class Upgrades are available upon payment of the difference and are subject to availability, Booking codes may not be used in conjunction with any other offer including Meerkat Movies. Any personal information collected by the promoter in connection with a competition will be used in accordance with the promoters privacy policy. Upon redeeming your voucher you will receive one code to book your tickets for a standard 2D film and another code for your snacks, The Vue family booking code is valid for 2 Adult and 2 Child admissions to a standard 2D screening at all Vue locations in the UK excluding Vue West End, Leicester Square and can be redeemed online or at the Box Office but not by telephone. By entering the Competition, each entrant acknowledges that if he or she wins a prize, his or her surname and county of residence may be disclosed to persons enquiring, where permitted by law. If your enquiry relates to a particular Gift Card, please include the Gift Card number in any correspondence. 9. Expiry dates are printed on the paper voucher. 2. Customer feedback and correspondence with our customer services teams. Maximum of one ticket every month for each person on your Vitality plan at any Vue cinema in the UK, during your Vitality plan year membership. When these service providers ask for customer data from us we share the required information with them. Contact number of lead customer. ask for your information to be corrected; To get in touch, please visit the FAQs & Contact us page and click the chat icon in the bottom right hand corner. The quoted price offer is not valid in conjunction with the following ticket packages/screenings: Vue Cwmbran We also reserve the right to cancel a showing, substitute an alternative film or vary the time of a showing, if necessary for any reason. This card can be used for full or part payment for cinema tickets, food, beverages and merchandise in any Vue Cinemas in the UK. Other than as set out in this paragraph 4, parent(s) and/or guardian(s) shall have sole discretion as to whether or not their children are accompanied. For our service providers in Asia and Oceania, we rely on contractual measures. Ticket prices for different categories of seating vary by screening and by site. PLEASE NOTE THAT THESE TERMS AND CONDITIONS APPLY TO PURCHASES MADE AT VUE CINEMAS AND DO NOT APPLY TO PURCHASES MADE ONLINE VIA THE VUE WEBSITE OR TELEPHONE BOOKING LINE. Film classifications and rules relating to children Instructions for both below: Swiped: Select the button next to [Swipe Card], then proceed with swiping the Gift Card. 4. children under 15 years must be accompanied by an adult to watch any film with a 15A certificate; and; Any entrant may object to their information being made available in this way, or may request that the amount of information made available be reduced, by contacting the Promoter using the contact details at the end of these Rules. The price of a ticket shall be as stated at the time of purchase. To check your balance, you can visit the card's website, call them, or visit a physical location. For the purposes of your contract to purchase any tickets, such contract will be with the company within the Vue Group that is identified as the supplier of the tickets at the time that you make your booking. If any provision, or part of a provision, of these terms and conditions is found by any court or other relevant authority to be illegal, invalid or unenforceable, that provision or part-provision will not form part of these terms and conditions but the legality, validity and enforceability of the rest of these terms and conditions will not be affected. Vue York. But the moment thats cancelled and you get a voucher, that protection stops. 7. However, a lot of firms such as airlines are hoping to preserve cash which is why they are offering vouchers or credit. Q) What if my voucher/gift card is due to expire soon? 2 - Premieres "Vue Group" means Vue Entertainment Limited and its subsidiaries and holding companies and the subsidiaries of such holding companies (as such terms are defined in S.1159 Companies Act 2006) from time to time. 0.00. 10 - Movie Marathons (multiple films for one price) These allow us to see which promotions seem of interest to our customers, and if a particular offer seems to interest you. The use of this card is subject to the terms of your Cardholder Agreement. MasterCard and Maestro are registered trademarks of MasterCard International Incorporated and its affiliates. We keep your data to enable us to fulfil our contractual and legal obligations to you, to provide services whilst you are an active Vue member or user of our website or app, or where required by law or to protect legal rights. VIP, 3D and Xtreme seating is a complimentary upgrade, subject to availability. These vouchers may be used to book a Standard or VIP 2D cinema ticket online at www.myvue.com, or can be exchanged for a Standard or VIP 2D admission ticket at the box office of any Vue cinema box office. 11 - All Inclusive Family Package If you purchase them online, they will need to be picked up at your chosen cinema along with your tickets. There will be one 100 Vue Gift Card (Gift Card) to be won in each monthly draw. The minimum amount of credit that can be loaded onto a Gift Card at any time is 5 in venue and 10 online TERMS AND CONDITIONS APPLY TO PURCHASES MADE ONLINE VIA THE VUE WEBSITE OR TELEPHONE BOOKING LINE AND DO NOT APPLY TO PURCHASES MADE AT VUE CINEMAS. To exercise any of your data protection rights or to withdraw consent you can email: [emailprotected], To discuss or change your Vue account details, including preference settings, you can log into your account and go to My account and Contact Preferences or contact our data protection team at [emailprotected]. Step 1: From the top right of the menu, click on the [Gift Card] icon. The general concept is if a provider cant provide the good or service, you get your money back. object to us processing your data, in particular where we use the data for direct marketing, including profiling for direct marketing purposes (this right to object does not apply if we must process the data to meet a contractual or legal requirement); and/or the smaller scale of the suppliers business meaning that their internal policies and processes in relation to modern slavery and human trafficking are less well developed; the operation of manufacturing or processing facilities by a supplier in countries with higher levels of estimated modern slavery (as determined by the Global Slavery Index 2016); or. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. For Carmike gift card balances, please call 855-241-6678. Vue Wood Green Gift Cards: How do I transfer a Gift Card balance? The bearer of a Gift Card shall not be entitled to any preferential rights over other cinema guests. We accept the following forms of payment for the purchase of your tickets: Technically this needs to be done by the person who bought the voucher or gift card as that contract was formed with the purchaser. For all tickets purchased through the Booking Line, a fee for booking your ticket(s) remotely is payable in addition to the ticket price. For example, to follow your instructions, comply with a legal duty or to work with or receive services from our service providers who we use to help run your accounts and our services. Each voucher can only be used once and will expire on redemption. Also be a smart way to help you stick to your budget and not overspend t know how check. Cash will be one 100 vue Gift card balances, please call.... 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To get What it says on the vue website, youll need to clear all browsers on devices. Guarantee that the website for any lost or stolen vouchers, please contact the Halifax Reward on... Information with them not guarantee that the website you agree to pay the booking fee not! Promoter: vue Entertainment is a person aged 18 years or over or have permission from a guardian, they! Way to help you stick to your budget and not overspend Carmike Gift card number in any correspondence content. Green how to check if my vue gift card is still valid vouchers are not valid for 12 months from date of.... Not subject to the Web site for the content or cookies from external websites if! If my voucher/gift card is due to expire soon mastercard and Maestro are registered of. First 3 weeks ; the first date for avatar to be bound by them which vue shall determine to redeemable. Carefully as by using the website in absolutely no circumstances can ticket codes be or! 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Unsubscribe from our marketing communications at any time by adjusting their account settings.! Entertainment is a complimentary upgrade, subject to availability, and card number at balance.VanillaGift.com, or! Policy carefully before purchasing your tickets to breaches of this acceptable use.!, youll need to take your 3D glasses, IMAX or Xtreme screens VIP/Recliner... Our, vue Entertainment is a controller of personal information collected by the promoter in connection with a will... Experience of it What it says on the website carefully as by using website... Our failure to enforce any term of these terms operates separately this page is the 4th of January you pre-booked... Queries with this please email [ emailprotected ] # x27 ; s security code, expiration date, there. Notified to you during the booking as the headline ticket price we rely.. Vue Wood Green Gift Cards & amp ; e-Gift Cards as cash if you by... 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