The City of Memphis (City) seeks comprehensive proposals from the The Oracle Self Service Human Resources (SSHR) empowers employees and managers to access . Benefit/Function: Employee and Retiree Benefits O: (901) 636.6800 Fax: (901) 636.8486 Essentially, our HR team is taking care of the employees who take care of our citizens.. Oracles cloud-based platform also consolidates all employee data into one system, making it easier for HR team members to analyze and report on employee activities and trends. section "Add" button . Were sorry. *Required. As we celebrate Womens History Month 2023, thisRead More about Womens History Month 2023: Memphis Makes History With All-Female Senior Leadership Team, As we celebrate Womens History Month 2023, this is the first time in the City of Memphis history that allRead More about Womens History Month 2023: Memphis Makes History With All-Female Senior Leadership Team, At 10 p.m. tonight, an emergency warming center will open at the Greenlaw Community Center,190 Mill Avenue. See our page about Microsoft Teams for more information. Don't have an Oracle Account? And because the platform is self-service, employees now can do tasks such as change their addresses and phone numbers, sign up for training, and work on performance reviews without approval from a manager. In order to establish stronger security protocols, SeeClickFix no longer offers the ability to report issues on SeeClickFix as a guest. This means residents will need to sign up for a SeeClickFix account before reporting an issue. The citys leadership moved to replace its hiring, benefits management, and other on-premise HR applications with a modern, cloud-based application suite, Oracle Cloud HCM. We would like to show you a description here but the site won't allow us. Ask And because the platform is self-service, employees now can do tasks such as change their addresses and phone numbers, sign up for training, and work on performance reviews without approval from a manager. Overview 1.1 Purpose of RFP City is issuing this RFP for the upgrade of its Oracle E-Business, HR, CRM and Financial modules to Oracle version R12, fully described in this document (the "Services"). Effective immediately, the ITS Service Desk (Tier 1) We could not find a match for your search. Easily drill into the dashboard for insights on service request details, root cause trends, and support activity with analysis of service requests by status, severity, and product. Va AT&T Direct: 1999119 conectar a 877.767.2253, Va AT&T Direct: 800.1288 conectar a 877.767.2253, Va AT&T Direct: 138126 or 9999190 0800-222-1288 conectar a 877.767.2253, Va AT&T Direct: 800.0.123 conectar a 877.767.2253, Va AT&T Direct: 1.800.872.2881 877.767.2253, Va AT&T Direct: 1.800.0174 conectar a 877.767.2253, Va AT&T Direct: 008.11.800 conectar a 877.767.2253, Va AT&T Direct: 000.410 conectar a 877.767.2253, 2 Stage dialing: First 00.111.11 then 800.379.0402, Oracle has withdrawn all operations in the Russian Federation. All service requests during implementation will be directly routed to your implementation team within your chosen time zone. Specialized Oracle Support tools and resources at your fingertips. Note: Any calls you make will be recorded and stored in line with local legislation unless you elect to opt out from this feature. For several years, Memphis city employees experienced frustration as budget pressures coupled with hiring restrictions impacted the satisfaction of the city's 8,000 person workforce. content, and applications. Our complimentary Platinum-Level Support Services aim to be the standard of excellence in the industry. Review the most up-to-date information with an HR help desk solution unified across all HCM processes. For questions concerning your support license or support contract, please see the "Renewing Support" section. To maximize your experience with our website, please use Google Chrome . Title IX states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance" 20 U.S.C. Microsoft This online community is where you can pose questions, explore ideas, discuss Oracle applications, and connect with peers. Route complex questions to the right HR person, ensuring quick and personalized HR service delivery for each employee. Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. University of Memphis. Click on the . Access Support for your products: You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support. Submit inquiries via multiple channelsdigital assistant, SMS, email, and social platformsfor fast replies. If you did not change Sunday 1:00 pm - 5:00 pm. It was designed to empower professionals across the globe to begin cultivating valuable IT skills. relative. Beware of phishing emails that attempt to lure you to malicious websites. Watch for email notifications about your password changing. Visit the AT&T World Traveler to obtain your AT&T Direct Access Number. hbbd```b``3l7"t"`l0[>&WHIH5"@.9+DI HHr0X7N0Ly^"My"?A\T~ fH`A$/0[HJ'?; }S endstream endobj startxref 0 %%EOF 324 0 obj <>stream Scroll through and sort our Positions by clicking any heading - Position ID, Position Title, Country, State or City. The ITS Service Desk Hours: Monday - Friday 8:00 am - 8:00 pm. Death of an Employee/Retiree. Check the spelling of your keyword search. Easy to assemble. Enable collaboration within each service request via conversations and document sharing among stakeholders. See our page about Microsoft Teams for more information. Call 1.800.223.1711 for technical or non-technical questions regarding your supported Oracle products, product downloads, My Oracle Support portal, or related support questions. x CMEM EMPLOYEE SELF-SERVICE. Using Oracles support portal, you can ask technical and nontechnical questions and search the extensive knowledge base for best practices, common questions and issue resolutions, training and more. Anonymous will maintain your anonymity and hide your display name and email address from any reporting process. %PDF-1.6 % Contact Us901.678.8888 (excluding For more info go to, Toll Free: 800.844.0538 (Saudi Telecom Fixed and Mobile Network), Using AT&T Direct Access Number 157-0011 (provide access number 800-711-1005), Using AT&T Direct Access Number 00-800-01001 (provide access number 800-711-1005). Use synonyms for the keyword you typed, for example, try application instead of software.. Oracle HCM CloudEmployee Experience Demo (8:48). Annual Salary This proactive intervention helps prevent escalations and help resolve issues before they become critical. the more likely we are going to run into techy-glitches. 1681 - To Learn More, visit Title IX and Sexual Misconduct. Organization/Vendor Contact Information. Service Requests. Click Here for Oracle Fusion Self-Service. Service RequestsTo request help, submit aservice requestonline. Steel Frame built to last. At the top of residents wish list: faster responses to 911 calls and a stronger firefighter and police presence. Helpdesk Analyst Armstrong Relocation Oct 2016 - Oct 20171 year 1 month 3927 Winchester Rd, Memphis, TN 38118 * Created accounts within Active Directory, Office 365, Exchange Admin Center, and. Oracle SaaS Support Services resources use data to provide you with guidance on cloud processes and direct you to appropriate training and documentation resources. Memphis Div of Human Resources - City of Memphis Employment 125 N Main Street Suite 406 City Hall Memphis, TN 38103 (901) 636-6800 www.memphistn.gov About this Provider Job Finding Assistance Email Phone View larger map Get directions Want to save this page for later? When Memphis citizens asked for improved protective services, the mayors team chose Oracle Cloud HCM to recruit experienced emergency workers. When Memphis citizens asked for improved protective services, the mayors team chose Oracle Cloud HCM to recruit experienced emergency workers. Oracles Platinum-Level Support Services are designed specifically for Oracles SaaS customers and are included with every SaaS subscription at no additional charge. Video 1 is a police-issued body-wornRead More about Video footage of incident between Tyre Nichols and Memphis Police Department, Read More about Public Notice: JECDB Meeting, Read More about Memphis Convention Center Commission Regular meeting. Oracle's SaaS Support Services provide you with the tools you need for a successful cloud partnership. Outages: 901-544-6500 | Billing Questions: 901-544-6549 | Emergencies: 901-528-4465 | En Espaol Only authorized employees and hiring authorities have access to the information submitted. Click on the "Me" icon 7 : Click on . Why City of Memphis chose Oracle While evaluating software vendors, Memphis city leaders were attracted to Oracle Cloud HCM because the new platform would help them automate and consolidate a complex, multistep hiring process for roles such as police and fire that require specific certifications. hb``e``hAXc_ 2$MF00Wttt TX)1'i 00~ba8ujcL?0Z"?rFS]QLNL;(McE"p3H|pQsN D * endstream endobj 263 0 obj <. Online applications are stored on a secure site. New. Proactively resolve issues with insight into recurring employee relations or service requests. ". Via ATT direct: 001.800.872.2881; conectar a 877.767.2253. Oracle HR Help Desk is a scalable and unified service request management solution that makes it easy for employees to find answers without the risk of sensitive data getting into the wrong hands. Were sorry. Got a Question? 1 - When Jim Strickland became mayor of Memphis in 2016, he promised to revitalize the citys workforce and improve the delivery of city services to more than 652,000 residents. The Office for Institutional Equity has been designated to handle inquiries regarding non-discrimination policies. Our ability to attract and retain top talent makes a huge difference in our ability to deliver emergency services. Memphis, Tennessee. Support your entire workforce with the HR service and support they need to adapt to the new workplace. Using HR Help Desk, SRs can be analyzed by channel, product, queue, priority level, or agent, and can be run as infolets or customized reports streamlining the overall management process. Our technical, product, and domain expertise will help advise, guide, and support you in taking the right steps to reach your goals. Chief Human Resources Officer, City of Memphis, Read an expanded version of this story on Oracle BrandVoice on Forbes. Oracle Fusion Help Desk 901-636-6100 Set-up self-service account General Wellness 901-636-6800 www.totalrewards.memphistn.gov Assists with resolving issues . The City of Memphis reduced attrition among police personnel by 25% through a combination of improved compensation and benefits, management training opportunities, retention bonuses, and employee appreciation events. The citys 911 team cut call waiting times from an average of around 60 seconds to just under 8 seconds for 95% of calls, through improved hiring and comprehensive training. Technical Support is just a given in today's world. the University's self-service Identity Management website. The city also has recruited 363 new firefighters. Only applicants seeking employment with Rose and lawfully authorized to work in the designated country will be considered. Why City of Memphis chose Oracle While evaluating software vendors, Memphis city leaders were attracted to Oracle Cloud HCM because the new platform would help them automate and consolidate a complex, multistep hiring process for roles such as police and fire that require specific certifications. For questions regarding Oracle licenses, product questions, migrations or new license sales questions, downloading or installing a trial version of our software, Oracle Training Courses, Course Certifications, or any other questions call: For questions regarding on-premises support renewals, call the relevant Oracle Support Renewal Sales number listed below. We could not find a match for your search. in its Password Reset service. ESSENTIAL JOB FUNCTIONS: Works under the general supervision of assigned supervisor/foreman in performing preventive maintenance and minor repairs on.. General Services. Check out ourOffice of Communications page, which is a one-stop shop for contacts and common questions. Oracle understands SaaS and the potential complexities that companies face when taking on a cloud transformation. Please enter your username and password Need help? Email where you can be reached *. While evaluating software vendors, Memphis city leaders were attracted to Oracle Cloud HCM because the new platform would help them automate and consolidate a complex, multistep hiring process for roles such as police and fire that require specific certifications. will no longer, administratively, change passwords. Our engineers play an important role in the service request resolution process. For more information about IT security, please visit the ITS security website. Call 1.800.223.1711 for technical or non-technical questions regarding your supported Oracle products, product downloads, My Oracle Support portal, or related support questions. We understand that implementation is a critical time. Teams is the hub for group collaboration in Microsoft 365 that integrates people, Save time. We suggest you try the following to help find what youre looking for: Oracle is dedicating significant resources to ensuring that youas the customer of a predecessor company that is merging with Oraclereceive special handling and extraordinary support during our transition of people, processes, tools, and company entities. Leverage embedded Oracle Transactional Business Intelligence to measure the effectiveness of service requests. City of Memphis Employee Healthcare, Retirement & Disability Services. HR Help Desk allows administrators and managers to see how many SRs are in each of the queues, as well as how many SRs are assigned to individuals. 1 ESS1 Personal Information. You must have an oracle.com account to sign in to My Oracle Support. Are you a member of the media? COVID-19 Updates. For more information about Oracle (NYSE:ORCL), visit oracle.com. Create a service request and the Oracle SaaS Support Services team will quickly answer your questions. The citys leadership moved to replace its hiring, benefits management, and other on-premise HR applications with a modern, cloud-based application suite, Oracle Cloud HCM. Once you have established a profile through the City of Memphis website www.memphistn.gov you will have online access to correct or update the information it contains. Oracle is committed to providing proper support through this process to help ensure that our customers can reach project milestones on time. Start Enrollment. Home - City of Memphis - Memphis, TN Government Mayor Jim Strickland City Court Clerk Finance Law Public Works City Council Communications Fire Department Libraries 311 Boards and Commissions Data-Driven Memphis General Services Memphis 3.0 Contact Us Solid Waste Management Engineering Division of Housing & Community Development They believed the automated recruiting, hiring, and onboarding capabilities would help the city streamline its several-step process to attract and retain top 911 operators, police officers, and firefighters from around the country. It is also the largest city within Tennessee as it was home to around 653,450 people within 2013. The Oracle Support Portal is another great place to get answers to your nontechnical questions about account administration, training, best practices, or other questions you may have regarding your Oracle Platinum-Level Support Services. Use synonyms for the keyword you typed, for example, try "application" instead of "software. Were sorry. Part of the Oracle ME employee experience platform. Thats correct. Interested in learning more? Sign up Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services. Information Technology. Here are some common contacts: Mayor Jim Strickland: mayor@memphistn.gov, 901-636-6000 City Council: 901-636-6786, find council member contacts here Memphis Police (non-emergency): 901-545-COPS Memphis Fire (non-emergency): 901-636-FIRE (3473) As always, if you have an emergency, call 9-1-1. _recollect_config = { area: "MemphisTN", name: "calendar" }; Stay informed on what matters in Memphis. You can also view our calendar for announcements and upcoming events, participate in industry-specific discussion forums and idea labs, and receive notifications of release updates, upgrades, and new product functionalities. This proactive intervention helps prevent escalations and help resolve issues before they . Immediately bring users up-to-speed with processes across time zones, languages, and roles in a predictable and measurable manner. Benefits 8 . Location: Administration Bldg Room 100. Access our Customer Portal Wherever You're Located, We're Here to Help With 12 worldwide sales and operations centers plus our U.S. headquarters, we offer 24/7/365 service that covers nearly every inch of the globe. City of Memphis recruiters now ask all candidates to fill out job applications online and upload supporting documents, and they keep track of candidates progress through an automated workflow. The City of Memphis reduced attrition among police personnel by 25% through a combination of improved compensation and benefits, management training opportunities, retention bonuses, and employee appreciation events. We suggest you try the following to help find what youre looking for: Deliver quick, consistent, and intelligent HR services to every employee. Chat Hours: Monday - Friday 8:00 am - 8:00 pm CDT. Only established in 1819 as a city within Tennessee, Memphis is the youngest of the major cities within the state. Product essentialsOracle HR service delivery (4:28), Watch the replay: Excellence in HR Service Delivery with Conversational HR. The Oracle Learning Explorer program offers free entry-level training courses and accreditation for Oracle's entire product portfolio. The city also has recruited 363 new firefighters. Click Here for Instructions on How to Update your Mailing Address. Facebook-f Twitter Linkedin-in. Offer a simplified experience that is personalized to each employee with a unified HCM solution that supports every employees unique needs. Leaving City of Memphis Employment. Sign up to get your news from the source. Have a service request, like a missed garbage collection, a pothole, or a code violation? Select the Position ID to learn more! to receive the latest news, about Womens History Month 2023: Memphis Makes History With All-Female Senior Leadership Team, Citizens can also report issues by downloading the Memphis 311 app from the Apple store or Google Play store, Division of Housing & Community Development. Renew online. Tell us about the issue and we will reply as soon as we can, usually within 24 hours. For more information HR help Desk solution unified across all HCM processes Microsoft Teams for more information about it,. In performing preventive maintenance and minor repairs on.. General Services embedded Oracle Transactional Business Intelligence to measure the of... Accreditation for Oracle 's entire product portfolio name and email address from any reporting process SeeClickFix before... Rose and lawfully authorized to work in the service request via conversations and document sharing among.... 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