We've cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Liveops Jobs Calls are made and received for inbound sales, insurance sales, insurance claims, health care, roadside assistance, and general customer service. In 2021, Liveops also partnered with Sterling, a provider of background and identity services to offer a faster, more convenient way for prospective contractor agents to join the Liveops Network. When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. The integration was either created by Okta or by Okta community users and then tested and verified by Okta. Efficient. There is absolutely no paid training. Copyright 2023 Liveops, Inc. All rights reserved. You get paid per talk minute instead of per hour. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. See Capabilities for more details. Set your own schedule to work around your life. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Qualify and onboard contractors in record time. A hallmark of Liveops is the idea that learning and improving are never done. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Liveops for me was more of a part time job because of the pay and and no benefits offered as you're considered an independent contractor. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Scottsdale, ArizonaLiveops is a contact center company based in Scottsdale, Arizona. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. The Liveops Virtual Flex model has enabled more than 400 organizations across service industries including retail, healthcare, insurance, telecom, travel and hospitality, and government to trust Liveops to deliver a fully scalable enterprise solution, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers. See Capabilities for more details. Well learn about your business and help guide the best solutions based on your needs. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Dual Monitors are strongly encouraged (often required). Flexibility. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. From professional services to documentation, all via the latest industry blogs, we've got you covered. Copyright 2023 Liveops, Inc. All rights reserved. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Training for "certification" is not paid. Thats what were there for. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Life doesnt always run on a schedule. We couldnt have done it without Openforce. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Complete your FREE client certification. Keep contractors happy with accurate payments on time, every time. Functionality Add this integration to enable authentication and provisioning capabilities. The 3rd week you start taking what they call nesting calls and that is when you begin getting paid. This means you can choose when, where, and how often to work! Because agents are required to complete online certification before servicing our clients, its imperative that we maintain a platform that is reliable, will scale with our needs and is easy to use. I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.. Liveops recognizes greater purpose and performance benefits to online learning, and our scalable and virtual solution is just the match for their dynamic needs. - Liveops The modern contact center. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Its why weve led the industry in virtual, flexible agent services for more than 20 years. Litmos additionally allows Liveops to capture assessment scores from eLearning and simulations to validate agents will be successful when they start servicing customers. To find out more, read our Privacy Policy and Cookie Policy. Different programs have different pay structures. Copyright 2023 Liveops, Inc. All rights reserved. Earning potential. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. We are passionate about the agent experience, because we know agents have many choices in their careers. Liveops Okta. View our background requirements here. We use cookies to improve your experience on our website. Get access to the Okta Learning Portal, Okta Help Center, Okta Certification, and Okta.com. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. Support. Login - LiveOps Inc. Push either the users Okta password or a randomly generated password to the app. LiveOps will not sell or share your information with third parties for marketing purposes. Add this integration to enable authentication and provisioning capabilities. Support. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. Weve had the pleasure of working with Liveops for the past two years, adding a new level of professionalism to our needs. With Liveops VirtualFlex platform, you dont pay for brick-and-mortar overhead. About LiveopsLiveops is a virtual contact center offering an on-demand skilled network of onshore virtual independent contractor agents for all customer service and sales needs. Flexible. Download directly in the Okta End User Dashboard. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. Liveops maintains an A+ rating with the BBB and is proud to be listed on the FlexJobs top 100 companies for remote work. Copyright 2023 Okta. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Liveops agents are simply better. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Its not easy to find a flexible team of experienced agents who understand your brand. Intelligent From our SAP Litmos partner team to our in-house instructional designers that write our educational content and create complex simulations, our commitment to eLearning is unparalleled to truly enable all of our agents to be successful, said Matt Miles, vice president of learning, development and delivery at Liveops. December 02, 2021 09:00 ET Get started on your new home business Flexibility. Liveops. With VirtualFlex, theres no need to overstaff. Connect with us to find out how VirtualFlex can help you build your brand with every interaction. Creatively solving problems. You can also manage cookies in your browser settings. Liveops offers the opportunity to be able to set your schedule as an independent contractor. Not everyone will be as precious with your business as you are. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Since you are self-employed, you are in control of your profits and losses. Client-specific computer technical check. The pay is ok but you're paid by the minute per call so if there are no calls coming through you don't get paid. Find ready-to-work contractors where and when you need them. Enjoy the freedom and flexibility of being your own boss. I even bought a new car!, "I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. Flexibility. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Google Chrome (latest version) or Internet Explorer 11. Sign in or create an account. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents. Submit ticket Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Please enable it to improve your browsing experience. Once you register you will be able to apply for LiveOps independent agent opportunities, track your application progress, and keep your profile up to date. Sign an Independent Contractor Agreement. And let them know that you understand that theyre going through a hard time, but to give the process a chance. The agents themselves are what truly make Liveops Nation special." Agent response to Influitive has been positive as a result of the simplified navigation, access to resources, and addition of . Don't have an account? Your customers deserve the best at every touchpoint. We understand the complex nature of managing independent contractors. By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Want to become a Liveops agent? You are using an unsupported browser. Its why weve led the industry in virtual flex agent services for more than 20 years. Click here for technical info. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. Creates or links a user in the application when assigning the app to a user in Okta. And with these programs, you find that you have a really good chance to help people in need because of COVID or disaster lines in response to tornadoes, fires, floods, and hurricanes You have to remain calm and be there for the callers. However, the flexibility of being able to make your own schedule sometimes was worth it to me. Get started on your new home business Flexibility. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Here's everything you need to succeed with Okta. Managing multiple systems, programs, and screens simultaneously. FLEXIBILITY AT SCALE. Agent Login Username / Email Forgot password? 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