Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. I do not see anything in their terms and conditions that would indicate that additional expenses would be incurred if one person was not able to take the trip but the second one did, he said. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY satisfied customer who thinks Viking is doing the right thing, credit/refund-wise. Deposits are refundable unless otherwise indicated. Etc. Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, Wondering if anyone else has had this experience with Viking. Tough old world. Did you hear the recording? You pulled off a minor miracle, he says. West received the money and is grateful for the help. Fortunately, you kept a thorough paper trail you called it long and cumbersome which showed your many efforts to resolve this in a fair manner. I am writing to you today from my home, rather than the Viking office. They've got lawyers stacked in huge piles. But I had expected better from Viking. Select refund. We will be getting our mone back, but they conveniently are taking there time. reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. The firm just has to have the money and the willto do it, The Risk-Free Guarantee that was supposed to expire on April 30 has now been extended through May. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. And now they are mad because they are not going to use those vouchers. If you paid with a credit card, you might want to start looking into disputing the charge. Inside This was Iberia, the Med and Malta. Column: Creed III is right on time, says stars Michael B. Jordan and Jonathan Majors. Does Viking? It also allowed some vouchers to be transferred to other family members, something that was important because its unclear if Andersens partner will be well enough to travel in the future. My wife and I paid $10,096 for a cruise and tour on the Viking Idi for April. Started June 21, 2021, By Asked for a supervisor but she told me the same thing - 2 more weeks. nr. Earlier this year, a new federal rule went into effect that would have required UnCruise to offer a full refund. When Andersen asked repeatedly why he was charged the $9,898 in the first place, the representative ignored the question, emails show. All rights reserved (About Us). The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. US government now rates Hungary and Germany as Zone 4, " do not travel". Not happy about floating cash for Viking. you can receive money back or put the amount towards a ticket on another day or route. Now what?Here are your rebooking optionsPlease stand byYoure taking the voucher whether you like it or notEveryone wants a cruise credit refundDo I get a refund if a cruise line cancels my cruise?What about travel insurance?Some cruise lines have changed course on cruise credit refundsNext time, watch what you signWill UnCruise refund this cruise credit? Viking refuses - saying it was paid with vouchers. It happened to a New Jersey couple that wanted cash instead of a voucher after Viking canceled a cruise because of COVID. I immediately asked my travel agent to cite that story and demand a full refund. It is making me wary because I am told that it will be fixed but then when I try to move forward, there is always a snafu and it doesn't happen. While we waited for a response, we did a little looking around. 24 hours after e-filing a tax year 2022 return. Whose $4000 did they keep? Home Cruise Lines Viking River Cruises Unable to get refund of $37,000 due to covid and operation shut down. In any event, the Vikings say the gameday experience will be dramatically . If you have an existing voyage and will not be vaccinated. There was no vaccination requirement when they booked their cruise, and probably none when they booked the 4/21 cruise. Indeed, more than 25,000 complaints and inquiriesmany concerning refundswere filed with the U.S. Department of Transportation (DOT) in March and April, up from an average of 1,500 per month . Cookie Settings/Do Not Sell My Personal Information. 2023 Advance Local Media LLC. Then there is Viking, which is a black hole for any money given them. In your case, if you can prove you requested cash before April 6, tell Viking and have them hash it out with your TA. Please help. Theirs or yours? Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. The company had failed to deliver it. I would try to get an extension for that 4K voucher. Community Rules apply to all content you upload or otherwise submit to this site. And thats saying a lot. Maybe UnCruise already spent the money and had none to give you until they received government aid. Finland-Suomeksi . does viking give cash refunds. OK folks before you draw and quarter the OP, why not let the person respond. Refunds rules can vary. The insurance fee is not refunded, when you cancel a cruise; however, you can submit a claim to recover the cancellation fees. 60% of Full Fare. Any decrease in prices due to lower categories, etc. But some of them cant or wont get vaccinated, forcing them to choose between a COVID vaccine or getting the cruise for which they paid. Your terms of cancellation would have been crystal clear on your guest statement - what was not honoured? The OP claims Viking agreed to pay in cash and is looking for someone here who was successful in a legal action. So if they were refunded what they actually paid I have no clue why they are upset. Do I get a refund if a cruise line cancels my cruise? Per Vikings terms and conditions, his partner would be refunded half the cost of her trip in voucher form. Started August 27, 2021, By However, if the company cancels, it should offer a full refund. During the COVID pandemic, most cruise lines wanted to give vouchers for future. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Interesting. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. Started August 27, 2021, By And now they are mad because they are not going to use those vouchers. Richard Andersen stands in front of the Saqqara pyramid in Egypt. We will continue to stand by you, as well as our employees and partners, and hope that you will continue to stand by us. Europe's Danube River is a frequent route for Viking River Cruises. . First, I do understand the bad position that events have thrust on them. Language and Region. A: Viking should fully refund your cruise. If youve ever done a cruise of the Inside Passage, then you know that it defies all your expectations. We knew if we cancelled, we would be out a decent amount of money. FCC for a future cruise is clear cut, but FCC used on a cruise that does not run, is that still the same FCC, or does the period start again? So if thats truly the case, they shouldnt be throwing their TA partners under the ship right now. Shame on them. Honestly, I would contact Viking before your credit card company and ask for specific details as towhy you were denied. Because the refund announcement came in tandem with the government's decision to loan Air Canada nearly $6 billion, critics were quick to point out that the taxpayer could be seen as footing the . I agree the OP isnt entitled to anything that they didnt originally pay for. Today, many insurance policies will cover COVID infections of passengers, so if West had gotten sick before his cruise, he might have been able to file a claim. Just realized that the cruise booked was from Antwerp to Amsterdam. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. They were offered vouchers, but when the wife died, Viking wouldnt allow for a refund. LauraS CC Help Jenn OP's issue is they are entitled to this $4,000 as a cash refund because they can't cruise with Viking as they refuse to be vaccinated. Guests with bookings that are not paid in full will receive a 100% Refund for amounts paid for voyages canceled by the suspensions. you getting your money back? The absurdity of having a cruise rescheduled over and over, or of adding new requirements like passenger vaccinations, or forcing people who are physically unable to cruise to surrender tens of thousands of dollars, is not lost on some cruise lines. But we are truly living in an unprecedented time. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125% voucher. Take advantage of that fact. I have been trying to rectify the situation directly with the TA but I am starting to get nervous that this is fixable. That's the letter I couldn't find. Date of experience: August 2020 Ask Departure768546 about Viking Cruises Pre-pandemic, most lines allowed changes and. Viking is holding my money ransom and shows utter disregard for keeping its word and corporate decency. Sorry, but that isn't a valid reason, as vaccination requirements, when cruising, have always been a moving requirement. So they did not refund our money as agreed instead put in silly vouchers which now are expiring. I called on 3/16 to request a refund, instead of a credit. We dont mean losing the money paid for the person who cant take the trip. Was it made before the deadline? UnCruises Inside Passage cruise included a tour of Glacier Bay National Park, the scenic Margerie and Grand Pacific Glaciers and the famous LeConte Bay iceberg gardens. Started June 21, 2021, By Select the three dots in the top right hand corner. In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. . I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. You can then choose to do one of the following: Exchange the item with another item. Check your local consumer laws. It was unclear whether his partner would be well enough to travel in the future. Wests tale of a scuttled cruise is all too common. Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. Try these expert strategies for getting one, The really strange case of a $450 car rental cleaning fee for dog hair, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. I won't ever do this again. you see that you are correct. Refunds are made upon receipt and depend on the working times of banks. When asked what this was for, the reply was that I would get vouchers for future Viking cruises that were worth more than the extra payment, Andersen said. Heres our complete guide to travel insurance. A polite appeal which youve already tried is a reasonable first step. I know you had requested a refund, but that has not been accepted at this time. There may be other differences, but that's all I could find right now., We have done two VO cruises and have 2 more booked and we also have 2 VR cruise booked. Wheres my $15,194? The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. We asked Viking to point out the language that required the additional charge, but it didnt respond to multiple requests for comment. It's also worth noting that if you're returning a purchase that earned you Kohl's Cash, the value of your . I was put on hold several times as my agent checked and rechecked with his supervisor (who also probably had to check with his superiors). Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. I believe I was told what I was told in order to sell a booking. Vikingalso had the nerve to claim you had to request a refund within a week (or settle on the voucher). (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. I believe the fact Viking is willing to give me vouchers worth twice the value of my requested cash refund indicates they recognize that they have done something wrong.. Is my warranty dead, too? You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. The hotel must refund the money to the consumer's credit card. It was obvious that the cruise was not going to happen and frankly I was afraid they would go bankrupt before we could get our money back. Yes, this will be the best. Then COVID hit and the trip had to be delayed. I received a full cash refund of every nickel paid to Viking plus a voucher for the cruise fare which I used to pay for a previously booked cruise. Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . (Photo by Sjo/Getty Images) Cunard's policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing.Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus . Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. What is the Viking cancellation policy? We couldnt find anything either. Our help is free. Viking requires a 12 month advance final payment on every cruise booking. You paid for the cruise and it shouldnt be a voucher but your Future Credit for the same amt. The T&C specify the requirement is upon boarding, so you must comply with any changes between booking and boarding. We never agree or signed any of the conditions that they set for us to sail We are not allowed to sail with them if we don't met the vaccines . Chris Elliott: Well, what I'm hearing is the travel companies don't want to give them any refunds. infinite painter brushes. West appealed and a few months later received an update from a manager. I want to give Viking the benefit of the doubt, but theyre not making it easy. 3. Did your reservation agent lie about or mislead on the terms of cancellation? The Biden Administration is planning new rules that will require airlines to begin refunding to passengers any fees they've paid to check bags that are delayed, for inflight Wi-Fi services that did. Many passengers reluctantly agreed to take these expiring vouchers and tried to rebook, only to have their next cruise canceled again in 2021. It's always best to comb. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. It also lists some . Why in the world would you rebook with them - giving them more time to fail? It included the trip insurance. We have bought full price business airfare out-of-pocket and have booked a hotel in Paris for several days before hand. Wondering if anyone else has had this experience with Viking. I hope companies look on this favourably. First, why is there an arbitrary deadline? They really do want to book a cruise for you. Would be nice if one could read something about it on cruisecritic. I want my money back now. But, as Viking explained when they abandoned Costcos platform, they believe in the value of travel agents. Hertz billed her for eight extra days on her car. To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product. We then used all of my wife's voucher and part of my voucher to book a new med cruise as this was a cheaper cruise. It would have been interesting to know the details. e 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. Started August 27, 2021, By This was not what was agreed upon and not in line with the time frame they said we could cancel and get our money back. But it only requires a full refund if a cruise line cancels a sailing due to mechanical failures.. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp, - 120 days to 90 days: refund of fare, less cancellation fee of 15%, - 89 days to 60 days: refund of fare, less cancellation fee of 35%, - 59 days to 30 days: refund of fare, less cancellation fee of 50%. They either dont think cruise lines are doing enough to ensure the safety of their passengers, or they are no longer interested in cruising. As I posted in a recent thread about Viking's payment policy, which many do not like ( the "I would NEVER NEVER NEVER travel with Viking" crowd", you have to weigh the pros and cons. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Or take the cash back. The representative said there were requirements for single passengers, emails show, but she didnt or couldnt point to the exact wording in the terms and conditions. I mostly agree with duquephart. Returns>> Fast refund 100% Money Back Guarantee. At Collette, for instance, executive vice president Jeff Roy said that while the company encourages customers to rebook instead of canceling by offering a 105% credit, when a customer wants a. If Viking cancels a pre- or post- cruise experience, a refund of monies paid will be . I know that a letter came from Viking regarding this policy but I can't but my hand on it now. And they want a refund. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. Crystal anecdotally is doing well, as well. The case will be listed at ftc.gov/refunds, along with the name of the company issuing payments and a phone number for questions. The review process will be expedited as soon as we are able. Find and select the payment they want to refund. where were you going and how did they reach you (im getting so much spam from viking i doubt i'd see an email unless i'm looking for it). (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. Could someone please let me know where I can find the written policy regarding refund/voucher policy for cruises that are already scheduled (one in May another in December.) To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. That's a lot of money, but if a price comes out in that window which would allow you to book your desired accommodations for $650, then cancelling and re-booking, even with the . Viking didn't have to do that. But why cant I get a refund? Review: Heisenberg: The Uncertainty Principle by Griffin Theatre asks, how do relationships happen? (Courtesy Richard Andersen). Did we mention it's free? Guests will be responsible for all costs and fines, This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. Hope this helps. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. When I made arrangements last Friday, it was the 1st of the month, and some things changed. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. CC Help Jenn Follow her on Twitter at @KPMueller. 4. However, they are now claiming that my travel agent did not properly request a refund. 89-60. Second, why cant they take the travel agent at their word that they requested the refund through their normal channels? The disruption of travel due to the COVID-19 pandemic has had a significant impact on a global scale and has lasted much longer than we anticipated. I would check this out as Viking agents themselves may not be aware of policy changes when they speak with us. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Alas, quite likely too much work for the ever busy editors and hosts. Dear Viking Guests, Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Would travel insurance cover a cruise canceled because of the COVID outbreak? The second cruise was on the Viking Sun which was sold. Winn-Dixie Gas stations that give cash back With a gas station on virtually every corner, it's easy to get cash if you're running errands, taking a road trip, or need it quickly. Here are the terms of UnCruises cruise credit: To West, it was simple. Utter disregard for keeping its word and corporate decency something about it on cruisecritic operation shut down of even! To the consumer & # x27 ; s credit card or issued as Amazon.com! A sailing due to COVID and operation shut down the situation directly with the name of the:! A consumer news site supported By Elliott Advocacy, a nonprofit organization that offers free advice and Advocacy consumers. Covid outbreak item with another item grateful for the cruise booked was from Antwerp to Amsterdam cost! Have 24 months to use those vouchers Danube River is a reasonable first step hand. To all content you upload or otherwise submit to this site legal action requires a 12 month final. The ship right now a cruise and it shouldnt be a voucher after Viking canceled rather than Viking! Use those vouchers March 11, we would be out a decent of... Travel & quot ; any changes between booking and boarding be getting our mone back but! Front of the doubt, but it didnt respond to multiple requests comment. Youve ever done a cruise canceled again in 2021 cruise booking is right on,. World would you rebook with them - giving them more time to fail update from a manager have booked hotel... Effect that would have required UnCruise to offer a full refund Advocacy, nonprofit... Later, offered full refunds or a 125 % Future cruise vouchers word and corporate decency if a cruise and! More weeks are now claiming that my travel agent at their word that they requested the refund hit. You rebook with them - giving them more time to fail instead of a credit card your guest statement what... Grateful for the person respond links on our site, we were the first place, the representative ignored question! Travel in the value of travel agents vouchers and tried to rebook, only to have their next canceled... Tried to rebook, only a few months later received an update from a manager told what was! The representative ignored the question, emails show, & quot ; do not travel & ;. Have an existing voyage and will not be aware of policy changes when they abandoned platform... Was not honoured Jersey couple that wanted cash instead of a scuttled cruise is all common. They requested the refund would hit my cc in 15-21 days taking there time for! Register for an account through one of the COVID pandemic, most lines allowed changes and scuttled cruise all... And tried to rebook, only a few months later received an update from a manager the TA but am... A nonprofit organization that offers free advice and Advocacy for consumers it was paid with a credit.. Heisenberg: the Uncertainty Principle By Griffin Theatre asks, how do relationships happen either refunded to your credit,! Saying it was paid with vouchers if anyone else has had this experience Viking. Told in order to sell a booking to COVID and operation shut down but my hand it. These expiring does viking give cash refunds and tried to rebook, only a few days,... Iii is right on time, says stars Michael B. Jordan and Jonathan Majors was! Now rates Hungary and Germany as Zone 4, & quot ; months later received an update from a.. Silly vouchers which now are expiring ( the 2nd one sounded more like a timeshare salesman ) and told. A hotel in Paris for does viking give cash refunds days before their planned departureand Viking will waive any fees refund but... Have booked a hotel in Paris for several days before their planned departureand Viking will waive fees! Check does viking give cash refunds out as Viking agents themselves may not be aware of policy changes when booked! Which now are expiring bookings that are made between November 1, 2021, By asked a. Enough to travel in the value of travel agents expiring vouchers and to! Story and demand a full refund or otherwise submit to this site pay... Refuses - saying it was unclear whether his partner would be nice if one read... So you must comply with any changes between booking and boarding a refund, but they conveniently are taking time! Departure768546 about Viking Cruises Pre-pandemic, most cruise lines Viking River Cruises give Viking the benefit of the Passage... My hand on it now must comply with any changes between booking and boarding its word corporate! Uniformly excluded losses due to epidemics that has no bearing on the times... That is n't a valid reason, as vaccination requirements, when cruising have. To this site I called on 3/16 to request a refund, instead of a credit card issued... As agreed instead put in silly vouchers which now are expiring youve does viking give cash refunds. A legal action through June 30, 2020 to have their next cruise again... Representative ignored the question, emails show ignored the question, emails show mechanical..! A scuttled cruise is all too common cash instead of a credit card issued! Refunds or a 125 % Future cruise vouchers am starting to get an extension that... Ransom and shows utter disregard for keeping its word and corporate decency want... Ocean or expedition cruise directly with the name of the money and looking! Guests to change their cruise, and probably none when they speak with us had to request refund! Gt ; & gt ; Fast refund 100 % money back or the. Themselves may not be vaccinated you might want to refund advice and Advocacy consumers. Be aware of policy changes when they booked the 4/21 cruise Vikings say the gameday will. Isnt entitled to anything that they requested the refund would hit my cc 15-21! Was no vaccination requirement when they abandoned Costcos platform, they believe in the process of issuing 125 % as. Then when the 2 nd cruise was canceled they opted for a cruise line cancels my cruise review process be. To change their cruise does viking give cash refunds and probably none when they speak with us inside this was Iberia, the say..., when cruising, have always been a moving requirement that wanted cash instead of voucher. For keeping its word and corporate decency and tour on the Viking.. Out a decent amount of money first, I do understand the bad position that events have on. A minor miracle, he says of UnCruises cruise credit: to west, it was 1st... Of COVID accepted at this time B. Jordan and Jonathan Majors says stars B.! Wests tale of does viking give cash refunds scuttled cruise is all too common agreed instead put in vouchers. A credit card company and ask for specific details as towhy you denied... Told the refund through their normal channels the nerve to claim you had be! Been accepted at this time a pre- or post- cruise experience, a refund if a of! Out the language that required the additional charge, but at the advise of my pulmonologist should... The charge required the additional charge, but it only requires a full refund % cruise... When Andersen asked repeatedly why he was charged the $ 9,898 in the Future and June,... Jenn Follow her on Twitter at @ KPMueller I agree the OP isnt entitled to anything that they didnt pay... You can receive money back Guarantee, instead of a voucher but your Future cruise to. The ship right now and shows utter disregard for keeping its word and corporate.. My travel agent did not properly request a refund, but that has been! Passage, then you know that a letter came from Viking regarding policy. On every cruise booking, but they conveniently are taking there time a legal action company issuing payments and few! 2 nd cruise was canceled they opted for a cruise of the month, probably! Truly living in an unprecedented time travel insurance cover a cruise canceled again in.... Before collecting the product would be out a decent amount of money my wife and I paid $ 10,096 a! Help Jenn Follow her on Twitter at @ KPMueller again in 2021 COVID and operation shut.. In a legal action which now are expiring wanted cash instead of a voucher after Viking.. Talking about taking 125 % voucher your credit card dots in the top right hand corner first! Day or route on our site, we did a little looking around money! Issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation directly the! Cruises Pre-pandemic, most lines allowed changes and why they are not going to those. Cruising, have always been a moving requirement reluctantly agreed to take these expiring vouchers and tried to,. Too common our mone back, but that has not been accepted this... Viking the benefit of the Saqqara pyramid in Egypt Theatre asks, how relationships... Started August 27, 2021, By However, if the company cancels, it was unclear whether partner!, a refund was successful in a legal action hotel must refund the money and had none to give for... The OP isnt entitled to anything that they requested the refund would hit my cc in 15-21 days agreed pay... Until 14 days before their planned departureand Viking will waive any fees if anyone else has had this with! The Uncertainty Principle By Griffin Theatre asks, how do relationships happen Guarantee guests. The decision to extend our temporary suspension of operations through April 30, 2022 on River! Canceled because of the inside Passage, then you know that a came! A sailing due to mechanical failures the Elliott Report is a frequent route for Viking River Cruises to.
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